The role
Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants â primarily focussed on hard services â within a single building or group of buildings.
Responsibilities
⢠Prepare, monitor and reconcile service charge budgets
⢠Check and approve expenditure against service charge budgets
⢠Provide best in class customer service to internal and external customer base
⢠Maintain regular and effective communication with clients and tenants
⢠Manage site based staff, ensuring all people related policies and procedures are followed
⢠Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
⢠Monitor works conducted/service provided by suppliers
⢠Audit and inspect supplier delivery
⢠Measure and report supplier performance against agreed SLAs
⢠Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
⢠Work effectively with a range of specialist consultants to deliver agreed outcomes
⢠Procure goods and services, following procedures and policies
⢠Develop, agree and manage capital replacement programmes
⢠Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
⢠Undertake regular building inspections, complete reports and initiate/progress any required works
⢠Ensure compliance with all current statutory legislation in respect of health and safety and the environment
⢠Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
⢠Ensure compliance with all internal procedures and policies â e.g. Procurement, Finance, Compliance, HR
⢠Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
Person specification
Qualifications/Key Skills
⢠Degree or equivalent or by experience
⢠Membership or Associate Membership of BIFM or IOSH
⢠National General Certificate in Occupational Safety and Health - accredited by NEBOSH
Experience
⢠Previous experience in a similar role
⢠Understanding of commercial leases and the landlord and tenant relationship
⢠Good understanding of service charge budgets and accounting principles
⢠Management of in-house and supplier staff
⢠Management of supplier relationships
⢠Good health and safety and environmental knowledge
⢠Extensive mechanical and electrical services knowledge
⢠Excellent English language skills â both written and spoken
⢠IT literate â MS Office at intermediate level
⢠Experience of managing multi-site environments
⢠Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m
