Services

Property Management Consultancy

Shape the new wave of investor and occupier demands

Against the backdrop of rapidly evolving user expectations and sustainability requirements, our Property Management Consultancy helps you respond to this new wave of investor and occupier demands with confidence.

Value-add expertise and implementation support

Consultancy unlocks expertise in customer experience, social value, sustainability and operational design to drive asset value across the UK and Europe.

Our experienced team offers fresh insights to proactively enhance asset performance through occupier retention, risk management, climate resilience and cost efficiency.

As part of our Management & Solutions offer, our Property Management Consultancy team provides full coverage from assessment and strategic advice through to implementation support on the ground, helping clients optimise performance throughout the asset lifecycle, including development, leasing, refurbishment and disposal.

150+ years of UK property experience
50 offices across the UK
Signatory of the Real Estate Balance CEO Commitments to Diversity
4,000+ real estate experts with presence in 30 offices

Featured Services

Social Value Impact Blueprint

We guide you through a transformation, turning social impact objectives into strategy and action with end-to-end support from implementation to measuring and reporting on social value. Our bespoke approach, aligned with global social value methodologies, such as the SVP TOMS and Quality of Life Framework, drives value creation throughout the asset ecosystem and positively reinforces a responsible landlord reputation whilst delivering meaningful impact.

Green Building Committees

As one of the most effective practices to achieve asset-level results, Green Building Committees drive two-way communication with occupiers on key ESG initiatives and enhance asset value by improving ESG performance, reducing operational costs and minimising regulatory risk. Committees encourage mutually beneficial operational decision-making within the building's community, with a history of demonstrable decarbonisation and cost-saving results.

Green Building Certifications

The selection and accreditation of industry-recognised building certifications, supporting you in achieving maximum scoring through operational experience. Our experience covers BREEAM, WELL, Mode or ActiveScore, NABERS, and ISO 14001, with the aim of achieving year-on-year improvements to attract and retain tenants, and improve asset longevity and value.

Climate Resilience Assessments

We support our clients and stakeholders to evaluate exposure to climate risks to make the right strategic investment, aligned to EU taxonomy and sustainable finance best practice. These assessments can be reviewed and updated to ensure they reflect evolving needs and reduce risk exposure.

Community Engagement Strategy and Communications Plan

Created in consultation with building occupiers, we develop tailored engagement strategies and communications programmes to make your asset a healthy, happy place through reliable services, inspiring experiences and local connection, positioning your assets from mere buildings to somewhere special.

Brand Creation

We can help define the identity, differentiators and value proposition of an asset by translating the design, ESG credentials and workplace experience into a narrative that resonates with current and future occupiers. A range of creative services are on offer to make your asset stand out for the right reasons. Brand toolkit, touchpoint strategy and messaging frameworks are just some of the ways we support leasing activity and long-term value creation.

ESG Audit

Rather than simply examining your ESG approach, our tried and tested ESG best practice framework identifies opportunities in how you deliver the strategy through operations. We analyse fund, portfolio and asset- level objectives across energy, reporting, decarbonisation, social value, occupier engagement and climate to identify gaps and provide actionable feedback on how to strengthen operational delivery and build resilience.

Operational Strategy

We help clients understand the requirements of their asset during the development phase and the leasing profile, including the profile of future occupiers, customer journey mapping, service delivery aspirations and building amenities.

Development Set-Up

Establishing a close relationship with project architects and services engineers, ideally at RIBA Stage 2, to support the review of development plans and specifications and provide feedback on operational aspects of proposals including budgets.

Mobilisation Planning

The recruitment of key onsite management team, scope and procurement of operational and maintenance contracts, transfer of utility contracts and handover process, with a strong focus on statutory compliance and building services installations.

Energy Management

Drawing on our expertise in utility procurement, we work with leading suppliers to meet clients’ ESG goals as well as drive operational and cost efficiencies by actively tracking, benchmarking, and minimising energy consumption. Our energy dashboards support the long-term reduction of carbon footprint and feed into broader compliance and accreditation reporting.

Sustainability Report 2025/26

As expectations around sustainability continue to evolve, organisations are increasingly being measured on the progress they deliver. Our latest Sustainability Report highlights how BNP Paribas Real Estate is embedding sustainability across its business through practical action, transparent reporting and measurable outcomes.

Discover the report

Success Stories

Enhancing GRESB scoring across a national portfolio

As part of our broader Property Management service offering to Knight Frank Investment Management, the Property Management Consultancy team were engaged to manage and improve the reporting and outcome of their GRESB Assessments.

ESG accreditation boost for Swiss Life

Enhancing asset value by improving BREEAM in Use certifications and GRESB Assessments across a portfolio of office space, retail and hotels.

Exceptional occupier experiences at 70 St Mary Axe

The iconic 300,000 sq ft office-led development,70 St Mary Axe serves as London headquarters to a range of occupiers over 21 floors with 5-star end-of-trip facilities, events space, café and lounge.

Rebranding Belgrave House

Delivering a forward-thinking rebrand strategy and cohesive brand identity aligned with the new era of Belgrave House to attract new occupiers and higher rent value.

Embedding a hospitality model within Tower 42

We were appointed to run the day-to-day operational management at the time of completion and ahead of a letting campaign, re-launch the building to provide a unique real estate operational model with a high level of amenities.

Mobilising Aldgate Tower

From defining an operational management model at the design phase, progressing though to ‘lease enabling’ which required strong engagement, we delivered a smooth soft landings transition from the base build main contractor to managing agent.

Related Services

Property Management

As part of our Management & Solutions offer, our Property Management team combines operational expertise, strategic advice and tailored solutions to manage, optimise and transform real estate.

ESG & Sustainability

Our experienced ESG property consultants help you navigate the complex sustainability market, ensuring your assets thrive and meet all environmental and social goals.

Building Consultancy

We’re here to help you unlock the full potential of your property and provide expert technical advice across its entire lifecycle, empowering owners and occupiers to maximise value, mitigate risk, and deliver successful construction projects.

Occupier Solutions

We help occupiers navigate change and make better real estate decisions - from securing the right space and optimising costs to improving performance, increasing flexibility and supporting long-term business priorities.

Leasing

Occupier needs and expectations continue to evolve. Our leasing specialists combine market insight, strategic advice and local expertise to help investors, developers and property owners position their assets effectively, attract occupiers, secure the right terms and support long-term performance.

Occupier Strategy

Our experts create well-articulated property strategies, adding value to your portfolio.

Occupier Management

With proactive portfolio management we turn data into insights, providing a clear view of your real estate assets so you can track performance and maximise savings.

Contact our team

View all team

Jon Podmore

Head of Consulting Services

+44 020 4587 8058

Mark Kerr

CX & ESG Lead

+44 020 4638 5070

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