Case studies
Henderson Global Investors
How we helped Henderson CLOF reduce risk and save £135k each year We took on the management of Henderson’s CLOF portfolio and were able to improve the service and save them money.- Location Central London
- Key figures The CLOF portfolio is comprised of 27 properties totalling more than 1.6m sq ft with an annual rent roll of £39.9m
- Additional Information Tim Hallett, +44 (0) 20 7338 4166
The results
- By incorporating key client objectives into the supplier contracts we have saved Henderson £135k per year, whilst improving the service delivery
- We improved rent collection processes, and in six months achieved a £250,000 increase in receipts on or before the quarter day
The challenges
- Henderson wanted to maintain the continuity of service for tenants while improving the portfolio’s facilities and building management. It also needed a property management business with the flexibility to accommodate the anticipated rapid expansion of the portfolio.
What we did
- Our dedicated procurement team renegotiated contracts with the maintenance contractors and transferred them to our in-house Framework Agreement
- Our credit control team ensured the prompt collection of rents, exceeding the client’s own performance targets
- We worked closely with Henderson at an early stage to reduce the risk associated with new purchases and to ensure the smooth transition of the portfolio management.
English